Training and Advisory Webinars - October 2022 Series

Incident Reporting Procedures & Claims Process

In the event of an incident, you should call:

SCR’s Alert:24 24/7 Incident Helpline

US and Canada: (212)915-8630

When reporting an incident, please provide as much of the following details as possible:

Policy number
At least two contact telephone numbers
Date and time of the incident
Location of the incident
What happened

Name(s) of those involved in the incident
Steps taken so far
Whether contact has been made by the kidnappers and if so whether a ransom demand has been made