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GAIL MITCHELL is the Claims Manager for Florida School Boards Insurance Trust primarily overseeing the claims operation for workers' compensation.
Before joining FSBIT, Ms. Mitchell had seventeen years in the private industry with two major property and casualty direct writers. Additionally, she assisted the Department of Financial Services involving lost time litigated workers' compensation files for multiple state agencies. During her nine years of governmental service, she also handled Federal Civil Rights and employment claims and assisted with Consumer Services complaints regarding insurance related problems.
Ms. Mitchell worked with Treasurer Gallagher's Hurricane Multiple Deductible Program in 2005 where she reviewed and authorized claims for payment. She has extensive claims handling experience involving workers' compensation, homeowner and automobile claims that includes BI, PD, PIP, litigation, subrogation, field investigation, reserving and legal analysis, and was certified to write automobile and homeowner estimate.
Ms. Mitchell attended Tallahassee Community College (Phi Theta Kappa) and Florida State University. Some of her professional training has included State Farm and Allstate policy schools, Allstate Homeowner Estimating, Allstate Management Training, Vale Technical Institute, and has been an all lines licensed adjuster for over 20 years.
The Claims Department is comprised of the following individuals:
- Workers' Compensation Claims File Supervisor
Accredited Claims Adjuster/Certified Workers' Compensation Adjuster - Three Certified Workers' Compensation Adjusters
- Workers' Compensation Claims Adjuster
- Nurse Consultant/Adjuster
- Medical Billing Assistant
- Property & Casualty Claims Adjuster
All Lines Adjuster - Two Adjuster Assistants
The Claims Team offers FSBIT's members:
- Over 40 years adjusting experience
- On-staff nurse consultant
- Network for field services
- State registered fraud program
- State reporting through EDI
Individually, the Claims Team provides:
- Early intervention claims handling
- Consistent communication with doctors and other healthcare providers
- Consistent and timely records review
- On-site nurse consultant for one-on-one communication with healthcare providers
In handling property and casualty claims, our adjusters have provided quick responses, thorough investigations and fair settlements.
As a result of the Claim Department's success, it has obtained the following reviews:
“FSBIT is the new benchmark” . . . 2006 Safety National Excess Carrier
“WC claims closed at a significantly higher rate” . . . 2006 Actuarial Audit
“Good audit”. . . January 2007 State DWC Audit
